Chatbot & Automation

Automation

Automated operations can reduce repetitive operations and human errors, but significantly improve work efficiency. A chatbot is a very good example to show how automation works.

Chatbot

Chatbot allows you to send messages to a person actively. Conversations are a lot more than simple text messages but rich-media, like audio, video, and images.

Chatbot

Design a Chatbot

Design a Chatbot

Designing a chatbot is different from designing apps for mobile or the web. Some universal UX principles apply, of course, but the tools and expectations are very different. Interactions that might be challenging to design for a traditional app can be easy here, but the reverse can be true as well.

Design Strategy

  • Determine your goals. Do you want to design around utility, delight or a mixture of both? Understanding your strategy and what you want to accomplish will help you create the best experience.
  • Decide what you want people to do. What actions do you want people to take? Are there multiple tasks you want them to complete? How are those tasks completed outside of the chatbot? Determine all the paths people can navigate when designing your interactions.
  • Plan how you’ll evolve. Once people complete your tasks, what are some ways you can keep the interaction going? Consider how you can expand your capabilities to grow your experience and extend your lifecycle.

Design a Chatbot

We create experiences that your customers will love.
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Kitcle Limited
  • We're on a mission to deliver confident and remarkable solutions for you.

    We're on a mission to deliver confident and remarkable solutions for you.

  • Our team take pride in creating beautiful and highly functional products that everyone loves.

    Our team take pride in creating beautiful and highly functional products that everyone loves.

  • We always aim for long-term relationships.

    We always aim for long-term relationships.

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