Automated operations can reduce repetitive operations and human errors, but significantly improve work efficiency. A chatbot is a very good example to show how automation works.
Chatbot allows you to send messages to a person actively. Conversations are a lot more than simple text messages but rich-media, like audio, video, and images.
Designing a chatbot is different from designing apps for mobile or the web. Some universal UX principles apply, of course, but the tools and expectations are very different. Interactions that might be challenging to design for a traditional app can be easy here, but the reverse can be true as well.
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