Communication Software “LINE” announced that the Chinese customer service intelligent chatbot developed by the Taiwan team will be launched in the first quarter of this year. In the future, the chat robot can answer various LINE service related questions in the official account and cooperate with the live customer service.
LINE released 9 new features, 3 chatbot development tools
At present, LINE only provides Japanese-language chatbot. In the future, adding the Chinese version will be more convenient and quicker for users of Hong Kong, Macao
The usage of chatbots is becoming more and more extensive, it can also help customers solve problems through automated reply, reduce the waiting time for real customer service, improve customer experience and reduce the pressure of live customer service.
In addition to the general answering function, chatbot can do a lot of data processing work. For example, returning math questions’ answers, stock data, online shopping
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